Frequently Asked

Shipping Policy

Please allow 2-3 weeks for us to ship when placing your order. Waseca is a small business, making these materials by hand for schools and individuals and many of the wooden products are very time-consuming to produce. We hope to surprise you with an earlier delivery! Credit cards are charged upon purchase to help with the cost of materials. 

The averaged shipping rate is 15% of the total order for locations inside the United Stated. Domestic orders that exceed $1000 qualify for free shipping. Domestic and Canadian orders shipping via Fed ex Ground. For orders to Canada the average is 20% of the total of the order with a maximum shipping charge of $190.00. International customers are responsible for any duties or taxes associated with their order. 

International shipping is now available on our website through DHL express. The cost is 25% of the total on average. The rates are carrier calculated and the based on weights and dimensions.

Receiver’s Guide to Duties and Taxes:

You may be charged customs duties and taxes for something because:

Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.

When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

To ensure the DHL courier can deliver your goods in shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods.

Once the duties and taxes are fully repaid to DHL the goods will be delivered to you. What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

Return Policy

Returns & Exchanges: 

Materials found to be defective will be replaced at our expense. Buyer must notify Waseca within 10 days after receipt of their order to receive instructions for an exchange.
Please send us an email at wasecabiomes@gmail.com if you'd like to create a return. We can only accept unused materials in their original packaging and you will need contact us within 30 days of receiving your order. Returns are handled on a case-by-case basis, so please reach out with any questions. Once the product has been received and inspected we will process the refund. Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a Gift Card. Your account will be credited within 7 business days and, if you’ve ordered an exchange, you will be charged for the difference of the new item. Shipping charges are never included in a refund. Customers will be charged a $10.00 restocking fee for all returns, this will be taken from your original form of payment. International orders, sale items, and orders made with merchandise credit are final sale cannot be returned. 

Replacements

We want you to have whole materials and will always do our best to help replace any missing or broken pieces. Some of the older products from our line may not always be available, but it never hurts to ask. Please let us know if you need our help!

Ordering

Place an order here on our website!

If you have specific requests, it's probably best to give us a call to place your order. Office hours are 9am-4pm, Monday-Friday. 

Waseca Biomes : 706-546-8833

School purchase orders can be placed by email at wasecabiomes@gmail.com or by fax at 706-613-0133. We are happy to provide quotes if needed. If you would prefer to send in a check with your order, you can mail it to us at:

Waseca Biomes1635 W Broad StAthens, GA 30606

Order Form PDF:

Click Here

If you are a public school teacher interested in our materials, you may want to check out donors choose. This fantastic organization matches teachers projects with donors to fund your classrooms wishlists. 

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